Privacy Policy
Last updated: July 15, 2026
Soultry Astrology respects your privacy. This Privacy Policy explains what personal information may be collected through this website, why it is collected, how it may be used, and the choices available to you.
This policy applies when you visit this website, submit a contact form, join a newsletter or waitlist, communicate with Soultry Astrology, or book and attend a consultation.
1. Contact
Questions or requests concerning this Privacy Policy or your personal information may be sent to:
Soultry Astrology
Email: krystal@soultry.gold
2. Information you provide
Depending on how you use the website and its services, Soultry Astrology may collect information including:
Your name
Your email address
Your telephone number, when requested
Your time zone
Information submitted through the contact form
The reason for your enquiry
Your newsletter and waitlist preferences
Booking and appointment information
Your date, time, and place of birth
Questions submitted before a consultation
Information you choose to share during a consultation
Parental or guardian consent for clients under 18
Email correspondence
Feedback or testimonials you voluntarily provide
Please share only information that is reasonably necessary for your enquiry or consultation.
3. How information is collected
Personal information may be collected when you:
Submit the contact form
Join the Soultry newsletter
Join the course waitlist
Join the gemstone waitlist
Email Soultry Astrology
Book or attend a consultation
Provide your birth information
Submit feedback or a testimonial
Interact with this website
4. How information is used
Personal information may be used to:
Respond to questions and enquiries
Manage newsletter and waitlist subscriptions
Send the updates you requested
Arrange, prepare for, and provide consultations
Prepare and interpret a birth chart
Confirm appointments, cancellations, or rescheduling
Deliver consultation recordings
Process payments, refunds, and receipts
Maintain appropriate business, accounting, and tax records
Protect the website and services from spam, fraud, or misuse
Address complaints or disputes
Meet legal or regulatory obligations
Soultry Astrology will not intentionally use your personal information for an unrelated purpose without your permission, unless required or permitted by law.
5. Newsletter and waitlists
When you join the newsletter, course waitlist, or gemstone waitlist, Soultry Astrology may use your name, email address, subscription status, and selected interests to send the updates you requested.
The current lists are:
Soultry Newsletter
Course Waitlist
Gemstone Waitlist
Joining one list does not automatically mean that you have subscribed to every list.
Submitting the contact form does not automatically subscribe you to marketing emails.
You may unsubscribe at any time by clicking the unsubscribe link included in an email or by contacting krystal@soultry.gold.
Soultry Astrology may still send necessary non-promotional messages relating to an enquiry, appointment, payment, consultation, or recording.
6. Consultation information
Consultation preparation may require your:
Birth date
Birth time
Birth location
Consultation questions
Relevant personal circumstances
This information may be used to prepare your birth chart, respond to your questions, conduct the consultation, provide follow-up information, and maintain reasonable records of the service.
Information shared during a private consultation will be treated with care and discretion.
Soultry Astrology does not sell private consultation information.
7. Clients under 18
Consultations are available to clients aged 14 and older.
Anyone under 18 must have the consent of a parent or legal guardian before booking or attending a consultation.
Soultry Astrology may collect limited information needed to confirm that consent and communicate with the parent or guardian.
If you believe that information has been submitted by someone under 18 without appropriate consent, please contact krystal@soultry.gold.
8. Consultation recordings
Consultations may be recorded so that a copy can be provided to the client.
A recording may contain your voice, image, birth chart, birth information, questions, and personal information discussed during the consultation.
Recordings are intended for the client’s private use. Soultry Astrology will not knowingly publish or publicly share a private consultation recording without separate permission.
You are responsible for downloading and safely storing your copy after it is delivered. Permanent storage or replacement cannot be guaranteed.
9. Payments
When paid services are offered, payments may be processed by an independent payment provider.
Soultry Astrology may receive limited transaction information, including:
Your name
Billing email
Payment status
Amount paid
Transaction date
Transaction reference
Soultry Astrology does not ordinarily receive or store your complete credit-card information when payment is handled by an independent payment provider.
10. Website information
This website is hosted by Squarespace.
Squarespace may process limited technical and website-usage information needed to operate, secure, and maintain the website. This may include:
IP address
Browser and device information
Approximate location
Page visits
Traffic sources
Links clicked
Form activity
General website performance information
Essential technologies may be used where necessary for the website, forms, security, and visitor preferences to function.
Soultry Astrology does not currently use separate advertising pixels or behavioural advertising tools. This Privacy Policy will be updated if additional analytics, advertising, or tracking services are introduced.
11. Service providers
Soultry Astrology may use independent service providers to operate the website and provide its services.
These may include providers for:
Website hosting and forms
Domain and business email
Mailing lists and newsletters
Scheduling
Payment processing
Video consultations
File storage and delivery
Spam prevention
Accounting or professional services
Current providers may include Squarespace, Namecheap, and any payment, scheduling, video-call, or storage platforms used to provide the requested service.
These providers may process limited personal information according to their own terms and privacy policies.
12. Information processed outside your country
Some service providers may process or store information in Canada, the United States, or other countries.
When information is processed outside your country, it may be subject to the laws and lawful-access requirements of that jurisdiction.
13. When information may be shared
Personal information may be shared:
With service providers needed to operate the website or provide a requested service
With your consent
To complete a payment or requested transaction
With a parent or guardian where required for a client under 18
With professional advisers such as an accountant, insurer, or lawyer
Where reasonably necessary to investigate fraud, abuse, or a security concern
Where required by law or legal process
Where necessary to protect legal rights or respond to an immediate safety concern
Soultry Astrology does not sell mailing lists or private consultation information.
14. Retention
Personal information will be kept only for as long as reasonably necessary for the purpose for which it was collected, or as required for legal, accounting, tax, security, or dispute-resolution purposes.
For example:
Contact enquiries may be retained while the matter is active and for a reasonable period afterward.
Subscriber information may be retained until you unsubscribe or request removal.
Consultation information may be retained while preparing for and providing the service and for a reasonable period afterward.
Payment and transaction records may be retained for accounting and tax purposes.
Consultation recordings may be deleted after delivery or after a limited storage period.
Information that is no longer required may be deleted, anonymized, or securely disposed of where reasonably possible.
15. Security
Reasonable steps are taken to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These steps may include:
Password-protected accounts
Restricted access
Secure third-party platforms
Encrypted website connections
Account authentication
Careful handling of consultation information
No internet, email, cloud-storage, or electronic system can be guaranteed to be completely secure.
Please do not send highly sensitive information through an ordinary contact form or unencrypted email unless it is necessary and you accept the associated risks.
16. Your choices and requests
You may contact Soultry Astrology to request:
Access to personal information held about you
Correction of inaccurate information
Withdrawal of consent for certain future uses
Removal from a newsletter or waitlist
Deletion of information that is no longer required
Information about how your personal information has been used
Assistance with a privacy concern
Requests may be sent to:
Reasonable identity verification may be required before completing a request.
Some information may need to be retained despite a deletion request, including payment records, tax documents, legal records, fraud-prevention information, or information needed to address a dispute.
17. External links
This website may contain links to third-party websites, social-media platforms, scheduling services, payment services, or other resources.
Soultry Astrology does not control those websites and is not responsible for their independent privacy practices.
Please review the privacy policy of any third-party website before providing personal information.
18. Changes to this Privacy Policy
This Privacy Policy may be updated as the website, services, technology, or privacy practices change.
The date at the top of this page will indicate the latest revision.
19. Questions and concerns
Questions, correction requests, access requests, withdrawal of consent, or privacy concerns may be sent to:
Soultry Astrology
Email: krystal@soultry.gold